RETURN & REFUND POLICY

Return & Refund Policy

At ShineyGlame, we value our customers and want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the terms and conditions under which you may return products and request refunds.

1. Eligibility for Returns

  • Products can be returned within 7–14 days of delivery (exact timeframe can be set by you).

  • Items must be unused, unworn, unwashed, and in their original packaging with all tags intact.

  • Certain products such as personal care items, cosmetics, or customized/personalized goods are non-returnable for hygiene and safety reasons.

2. Return Process

To initiate a return:

  1. Contact us at shineyglame@gmail.com with your order number, reason for return, and photos (if applicable).

  2. Our support team will review your request and provide return instructions.

  3. Once the item is received and inspected, we will notify you of approval or rejection of the return.

3. Refunds

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective product).

  • If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

We offer exchanges for defective or damaged items, subject to product availability. If the requested item is unavailable, we will issue a refund instead.

5. Non-Returnable Items

The following items are not eligible for return/refund:

  • Gift cards or promotional items

  • Discounted or clearance items (final sale)

  • Personalized or custom-made items

  • Products marked as "non-returnable" at checkout

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or issue a refund.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
📧 shineyglame@gmail.com
🌐 ShineyGlame